Issue link: http://ncumarketing.uberflip.com/i/964632
Strengths and Challenges Below is a summary of the institution's top three strengths and challenges, based on responses to 36 items rated on a seven-point scale. You'll notice that not only does the survey ask the student to rate both the importance and satisfaction of each item, but we can also see our performance gap and how our results compare to online learners nationally. Closing the Loop Further examination of the entire dataset is forthcoming as part of our cycle of assessment. Once the data are aggregated by program and summarized we will carefully consider what implications, if any, they have for SSBS's strategic planning. As we consider ongoing initiatives we can compare the current results to those of previous years and examine trends in growth or decline. + These items were specifically crafted for NCU so no comparison for national online learners is available * Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level *** Difference statistically significant at the .001 level CHALLENGES NORTHCENTRAL UNIVERSITY NATIONAL ONLINE LEARNERS Adequate online library resources are provided + The flexibility of weekly course starts contributes to my work/life balance Registration for online courses is convenient The quality of online instruction is excellent + I am satisfied with the level of knowledge and service provided by the Academic and Finance Advisor This institution responds quickly when I request information STRENGTHS IMPORTANCE SATISFACTION/SD PERFORMANCE GAP IMPORTANCE SATISFACTION/SD PERFORMANCE GAP MEAN DIFFERENCE 6.74 6.37/1.06 0.37 6.15 6.15/1.24 0.40 0.22 *** 6.66 6.41/1.14 0.25 6.66 6.41/1.08 0.25 0.00 6.66 5.79/1.46 0.87 6.69 5.88/1.40 0.81 -0.09 *** 6.58 5.79/1.55 0.79 6.60 6.03/1.35 0.57 -0.24 *** 6.61 5.84/1.61 0.77 6.69 6.33/1.22 0.36